"Shopee official statement: All of us at Shopee would like to sincerely apologize to users and fans of Shopee and BLACKPINK for the issues involving the Shopee x BLACKPINK meet-and-greet today in Manila.
"The event fell short of the high standards that Shopee users and BLACKPINK fans expect, and we hear our community’s feedback loud and clear.
"Although we took immediate steps as soon as we discovered our errors to ensure the rightful winners of our contest could claim their prizes, we know that the entire process caused confusion, disappointment, and upset for many Shopee users and BLACKPINK fans.
"We are reaching out to all those affected by this issue, and we are also taking steps to ensure that such an incident does not occur again in the future," shopee said.
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