If you think your family is eligible, here's how to make an appeal to DSWD Social Amelioration Program (SAP)

If you think that your family is eligible to be a beneficiary of the Social Amelioration Program (SAP) but excluded from the list, you can now formally file an appeal.

The Department of Social Welfare and Development (DSWD) has set up a Grievance Redress System (GRS) to address the problem.

“The public is encouraged to voice out and report anomalies or irregularities in the delivery of SAP through the DSWD Grievance Redress System,” Undersecretary Camilo Gudmalin said in a virtual presser on April 20.

The Heal as One Act or the republic Act No. 11469 is a subsidy that shall be given to low-income families,assessed to be most affected by the imposition of community quarantine, given their existing life situations or circumstances. Such families but who are not in the initial list of beneficiaries may file an appeal with their respective Local Social Welfare and Development Offices (LSWDOs) within three days from the start of the payout or distribution of SAP in their barangay. The LSWDO shall then submit the consolidated appeals to the concerned DSWD Field Office for evaluation within three days.

How to submit your complain?

• Families can also submit grievances, complaints, and appeals about SAP qualification and distribution to the DSWD Central Office-Operations Center through its 24/7 hotline number 16545.
• The DSWD Central Office-Operations Center will forward the reports to concerned DSWD offices for validation and investigation.

If your family does not qualify for SAP, check out this DSWD guidelines and conditions. Under the DSWD guidelines, families that are excluded from SAP are the following:

• Elected and appointed government officials such as permanent, contractual, casual, coterminous or personnel contracted (under Memorandum of Agreement, Cost of Service, Job Order, and other similar arrangements/s) in any National Government Agency (NGA), Government-Owned and Controlled Corporation (GOCC), LGU, and GOCC with the original charter
• Private sector employees or those of the formal economy, including employees of GOCC without original charters, regardless of their employee-employer relationship and the fact that they are receiving salary or wage
• Retired individuals who are receiving pension
• Families with independent financial capacity consistent with the intent of RA 11469 to provide assistance to low-income families