Heads up pranksters, this bill is for you!
Due to a series of incidents that happened to our beloved GrabFood delivery riders victimized of online fraud, a house bill was made to penalize those who cancel confirmed orders.
Photo credit: Kelvin Tay / Facebook
A House Bill 6958 that aims to protect motorcycle courier services from bogus or prank orders seek to penalize violators of six years of jail time, a P100,000 fine and reimburse the food and service made by the rider, plus double the fee for the canceled transaction.
"This covers instances wherein customers order food and/or grocery items for the purpose of pranking or those who have no genuine intention of availing of the service which causes damage and undue duress to the Delivery Riders and their corresponding services," the bill reads.
The "Food and Grocery Delivery Services Act," hopes to make it “unlawful for any customer to cancel confirmed orders for the delivery of food and/ or grocery items when the said items have already been paid by or are already in the possession of the Delivery Rider or otherwise is in transit to the customer.”
Apart from that, anyone who shame, demean, embarrass, or humiliate the delivery riders in social media may face at least six months of imprisonment.
Several heartbreaking stories of riders were shared in social media that went viral.
View Story: Angkas Rider Losses Php7K in Meds and Groceries After Customer Cancels Order
This rider named Aldwin spent Php7K for the medicine and groceries at Mercury drug, however it ended up to nothing after a customer canceled the order.
A GrabExpress driver has went viral, after a customer went "No Show" on the location he supposed to deliver the order.
The bill will now require food delivery service providers to verify the identity of their users and customers by requiring them to provide valid ID and proof of billing to confirm their address. Verification must be in the form of video calls.
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