Several J&T Express employees was caught on camera carelessly tossing packages into the back of a delivery van. The now viral video was shared several times on social media that draw flak among netizens over the mishandling incident.
After the video went viral, J&T Express released an immediate statement assuring the public that the viral video was an isolated case. The company also said that they already identified the personnel on the viral video and revealed proper sanctions will be given accordingly.
“We have received complaints on the mishandling of parcels as shown in a viral video, circulating on social media. We would like to reiterate that we do not tolerate such acts and behavior, and we humbly take responsibility for this incident.
"We would also like to assure the public that this is an isolated case. All of our facilities, including our branches and warehouses across the country, are under 24/7 monitoring. We also follow strict protocols in handling the shipments and ensure that these are handled with proper care.
"We have already identified all the involved personnel in the video. Proper sanctions will be given to them accordingly.
"We thank all individuals, especially our customers and employees, for their continuous and trust and support. As a way of showing our gratitude, we are planning to provide incentives for such actions.”
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